Introduction

Welcome to Global Scales & Systems` privacy notice.

Global Scales & Systems Co. Ltd. respects your privacy and is committed to protecting your data. This privacy notice will inform you as to how we look after your data when you visit our website (regardless of where you visit it) and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Purpose of This Privacy Notice

Global Scales & Systems Co. Ltd. respects your privacy and is committed to protecting your data. This privacy notice informs you how we look after your data when you visit our website (regardless of where you visit it from) or when you communicate with us digitally, including by email, live web chat and social media, or in person by telephone, or in face-to-face meetings, and tells you about your privacy rights and how the law protects you.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

Global Scales & Systems Co. Ltd. is the controller and responsible for your data (collectively referred to as ”Global Scales & Systems”, “we”, “us” or “our” in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact marketing@gsse.com.sa.

Changes To The Privacy Notice And Your Duty To Inform Us Of Changes

This version was last updated on 19 March 2023.

The personal data we hold about you must be accurate and current. Please keep us informed if your data changes during your relationship with us.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites or platforms and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website or platform you visit.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped as follows:

• Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website].
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used under this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If You Fail to Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

3. How is Your Data Collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • purchase our products or services;
  • engage with us on social media platforms such as Twitter, LinkedIn, Facebook or YouTube (including information from your profile);
  • interact with us by live chat;
  • interact with us at events;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us some feedback.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from the following parties:

(a)  analytics providers such as Google based outside the EU;

(b)  advertising networks or social media platforms; and

(c)  search information providers.

• Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
• Identity and Contact Data from data brokers or aggregators.
• Identity and Contact Data from publicly available sources.
• Identity and Contact Data from third-party marketing activities, such as delegate lists provided by trade show/event organizers.

4. How We Use Your Data

We will only use your data when the law allows us to. Global Scales & Systems does not sell or rent your data to third-party organizations. Most commonly, we will use your data in the following circumstances:

• Where we have your explicit consent to do so, e.g. when you permit us to send you marketing information. This may include invitations to participate in, and the supply of the output from, market research and analysis about our brand, and/or the products, services and offers from Global Scales & Systems. This may sometimes be conducted with help from a carefully selected third party carrying out a study on our behalf, both while you are a customer and for a reasonable time afterwards, to improve, optimize and personalize the experiences for those with whom we engage in our business activities.
• Where do we need to perform the contract we are about to enter into or have entered into with you?
• Where it is necessary for our legitimate interests (or those of a Third Party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

We rely on consent as a legal basis for processing your data about sending direct marketing communications to you via email, post, or text message.

You have the right to withdraw consent to marketing at any time by contacting us at support@gsse.com.sa you receive or by telling our employees to opt you out of any telephone calls.

Purposes for Which We Might Use Your Data

We have set out below, in a table format, a description of all the ways we might plan to use your data, and which of the legal bases we rely on to do so.

Note that we may process your data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your data where more than one ground has been set out in the table below.

Promotional Offers from Us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing. You can change your marketing preferences at any time by contacting us at marketing@gsse.com.sa.

Third-Party Marketing

We will get your express opt-in consent before we share your data with any company, for marketing purposes, except those within the Global Scales & Systems group of companies, contractors, subcontractors, and consultants.

Opting Out

You can ask us to stop sending you marketing messages at any time by contacting us at marketing@gsse.com.sa.

Notwithstanding any of the preferences you choose, we may have to contact you from time to time with important information (other than marketing information) regarding any products or services you purchased.  By purchasing products or services from Global Scales & Systems, you agree to this information being sent to you.

Change of Purpose

We will only use your data for the purposes for which we collected it.

If we need to use your data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of Your Data

We may have to share your data with the parties set out below for the purposes set out in the table in paragraph 4 above.

• Internal Third Parties, such as subsidiary companies;
• External Third Parties, such as;
  • Insourced service providers e.g. market and competitive research and insight companies, marketing service providers;
  • Authorised producers of products and services that Global Scales & Systems sells;
  • Authorised suppliers e.g. providers who host or maintain data centres, service platforms, cloud-based solutions and other infrastructure and systems on our behalf that collect, process, transfer, host or store your personal information;
  • Cyber consultants: where necessary to report a cyber or privacy breach incident or for cyber security purposes, including to prevent unauthorised access to, or attacks on, our systems.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your data and to treat it under the law. We pass on your marketing preferences to any third parties with whom we share your data.

6. Data Security

We have put in place appropriate security measures to prevent your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your data to those employees, agents, contractors and other third parties who have a business need to know. We pass on your marketing preferences to any third parties with whom we share your data and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

How Long Will You Use My Data For?

We will only retain your data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your data, the purposes for which we process your data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, you can ask us to delete your data. In some circumstances, we may anonymise your data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws concerning your data.

You have the right to:

• Request access to your data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request the erasure of your data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your data. This enables you to ask us to suspend the processing of your data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have to override legitimate grounds to use it.
• Request the transfer of your personal data to you or a third party. We will provide to you, or a third party you have chosen, your data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

No Fee Usually Required

You will not have to pay a fee to access your data. However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What We May Need from You

We may need to request specific information from you to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information concerning your request to speed up our response.

Time Limit to Respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

10. Glossary

Authorised or Approved means companies, contractors, subcontractors and consultants who have permission from Global Scales & Systems to carry on one or more activities. We require all third parties to respect the security of your data and to treat it under the law. We pass on your marketing preferences to any third parties with whom we share your data.

Lawful Basis means the legal justification for processing your data.

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your data for our legitimate interests. We do not use your data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Complying with a legal or regulatory obligation means processing your data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Third Parties

Internal Third Parties

Other companies in the Global Scales & Systems provide products and services in different territories under the Global Scales & Systems brand.

External Third Parties

• Insourced service providers e.g. market and competitive research and insight companies, and marketing service providers.
• Authorised producers of products and services which Global Scales & Systems sells;
• Authorised suppliers e.g. providers who host or maintain data centres, service platforms, cloud-based solutions and other infrastructure and systems on our behalf that collect, process, transfer, host or store your personal information;
• Cyber consultants: where necessary to report a cyber or privacy breach incident or for cyber security purposes, including to prevent unauthorised access to, or attacks on, our systems.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your data in the same way as set out in this privacy notice.

We may collect information about your computer, including where available your IP address, operating system, and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalized service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customize our site according to your interests.
• To speed up your searches.
• To recognize you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Cookies we use on our website

These are the first-party cookies that are stored from our domain:

• Country Cookie: remembers the country pre-selected by the user or deep-linked into a country domain.
• IP-Country Cookie: remembers the country of the user based on the IP Address of the user.
• Feedback Form User Information Cookie: remembers certain information provided by the user in a feedback form (first name, last name, email address, phone, company name, address) to help pre-populate similar feedback forms in the future.
• HTTP Referrer: stores the referring site through which the user came or was directed to the www.global-scales.com We only use this information when a user submits a request for to us. Note that the below third-party service providers may gather referrer information as well as part of their processes.

Global Scales & Systems could share the information obtained through the above first-party cookies only with Approved or Internal third parties.

If you object to Global Scales & Systems using these cookies, you can adjust the privacy settings of your browser. Please refer to your specific browser’s help function for defining your desired security and privacy settings or find more information on www.aboutcookies.org.

The following cookies from third-party providers are leveraged to help us provide a better experience to the users of our Site. Each of these services additionally stores cookie information for their tools, which is beyond our control. For questions about these tools, please refer to each of their respective policies.

You are informed and consent that the tracking IDs that we share with some of our partners (e.g. Google), may be also processed by their parent companies in the US (e.g. Google LLC.), to support the services provided by their European branches.  We make sure that our partners commit to implementing appropriate contractual, organizational, and technical measures to prevent and limit any unlawful disclosure of your data.

• AddThis: AddThis is a content-sharing and social insights platform. For more information about this cookie see http://www.addthis.com. If you want to opt-out from this cookie, please go to http://www.addthis.com/advertising-choices#.T8cvl1KtEcs or to http://www.networkadvertising.org/managing/opt_out.asp
• Eloqua: Eloqua is a provider of Internet marketing solutions spanning demand generation, lead nurturing, or marketing automation. For more information about this cookie see http://www.eloqua.com. If you want to opt out of this cookie, please go to http://www.eloqua.com/about/privacy/opt_status/.
• Google Signal: By accepting these cookies, you agree to enhanced advertising features through Google Signal, to help us better understand our customer’s activity across devices, using Google’s signed-in-data. With Google Signal activated, Google Analytics will associate the visitation information it collects from our site, with Google information from accounts of signed-in users who have consented to this association, for ads personalization.
  This Google information may include end user location, search history, YouTube history, and data from sites that partner with Google – and is used to provide aggregated and anonymized insights into our users’ cross-device behaviors.
• Google Analytics: This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider, Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.
  Please note that on this website, Google Analytics code is supplemented by “ga(‘set’, ‘anonymizeIp’, true) ” to ensure an anonymized collection of IP addresses.
  To provide you with better-targeted advertising, we may also enable the following Google Analytics Advertising Features
  • Remarketing with Google Analytics
  • Google Analytics Demographics and Interest Reporting

We use this information to gather a picture of your interests based on the www.global-scales.com  website that you have visited. For instance, if you have visited only a certain product page we can adapt our advertisement to show you only related content to that product.
The enabled Google Analytics features may also help find out what your interests are based on previous visits to websites other than ours and collected directly via Google.
For more information and if you want to opt out of this cookie, please go to http://www.google.com/policies/privacy/ads/ or to http://www.networkadvertising.org/managing/opt_out.asp.

• Google Ads: Google Ads is a contextual advertising program. For more information about this cookie see https://adwords.google.com. If you want to opt out of this cookie, please go to http://www.google.com/policies/privacy/ads/ or to http://www.networkadvertising.org/managing/opt_out.asp.
• Omniture: Omniture is an online marketing and web analytics system. For more information or if you want to opt-out from this cookie, please go to the following link: http://www.omniture.com/en/privacy/2o7
• YouTube: YouTube is a Google video provider platform. Some of our videos are hosted on YouTube. For more information about this cookie, please go to the following link: http://www.google.com/intl/en/policies/privacy/. If you want to opt out of this cookie, please go to http://www.networkadvertising.org/managing/opt_out.asp.

What we need

If you are seeing this notice, Global Scales & Systems Co. Ltd. (“Global Scales & Systems”) would like to, or already has, collect basic personal data from you including your name, who you work for, your work email, work telephone and job title.

Why we need it

We will/have collected this personal data from you because you have purchased, or are looking to potentially purchase a Global Scales & Systems product or service. We will use your data to provide you with information on that Global Scales & Systems product or service, or to provide you with usernames and passwords associated with products or services you purchase/have purchased.

What we do with it

The personal data we have collected/will collect is processed by our staff in the Kingdom of Saudi Arabia, by staff of our subsidiaries, or by Approved or Internal third parties outside the Kingdom of Saudi Arabia, but no other third parties will have access to your data unless we have a legal obligation to provide it. Please be aware, however, that your information may be stored on a cloud-based system whose servers are located within the European Union.

How long will we keep it?

We will keep your information for a minimum period of 10 years if you purchased products or services from Global Scales & Systems, to keep you updated about the product you purchased and fulfill our obligations under any contract for the purchase of goods or services entered into between you and Global Scales & Systems. If you consent to marketing information about other Global Scales & Systems products we will keep the information until you unsubscribe or opt out of receiving the information any longer.

What we would also like to do with it

From time to time, we would also like to send you marketing information about other Global Scales & Systems products and services. You understand and accept that by choosing to receive marketing information, we will share your information with relevant subsidiary companies or Approved third parties who may contact you with the marketing information you have selected to receive, and you understand and accept that your data may be shared outside of the EU.

We may have to contact you from time to time with important information (other than marketing information) regarding any products or services you purchased.  By purchasing products or services from Global Scales & Systems, you agree to this information being sent to you.

You can opt-out or unsubscribe from marketing emails at any time by contacting us at support@gsse.com.sa. You can also ask us to remove your data from our systems or request to see what information we hold about you.